Frequently Asked Questions

If you have questions, these answers might help. Feel free to contact me if your question is not included.

General Questions

Can you make handmade jewellery?

Yes. I have been making jewellery by hand for over 40 years.

Please note that many pieces now require a mix of traditional and modern techniques, all of which I can provide.

Can you make something new with my old jewellery?

Yes. I can create a piece for you using old jewellery and stones.

Just mention this in your enquiry and be sure to bring your old jewellery with you to the shop.

Are your prices high?

This obviously depends on what piece you want made! But I can assure you that my prices are more affordable than a large retailer, and the quality will be much higher.

Where are you based?

I am based in the historic Jewellery Quarter in Birmingham, UK.

Can you make anything I want?

In most cases, absolutely yes. There are very limited times when I would be unable to complete a piece.

Order Questions

How can I order something online?

To order online, just fill in the form here. Just explain what you want in your message, include an image if you like, and I will contact you to discuss the order.

What if I decide something is too expensive?

That's okay! My prices are fair for the market, especially when compared to large jewellery chain stores. But I understand some may still want jewellery for less.  

Unfortunately, my prices are set because they reflect my knowledge, experience, and the current metal markets.

Come on, can you do me a deal?

I do not haggle. If you are unhappy with a quote, I completely understand and you are under absolutely no obligation to purchase. 

How long will my order take?

This will obviously depend on the piece you order. I can finish most pieces within 3 weeks, depending on the time of year. But please contact me for an accurate estimate.

What if I am unhappy with my order?

I am confident in my ability as a jeweller, as this has been my life for over 40 years. The piece you will receive will match your exact specifications. If you like, you can also receive photo updates to ensure you are happy with the progress of your piece.

If you change your mind about the purchase, your deposit is non-refundable as this will pay for my work up to that point. You will have no obligation to purchase the piece, and I may sell it on to another customer.

Can I use my own metal?

Yes. Please mention this in your message to me, and I will take this into account with your quote.

SRW Jewellery

A highly skilled and experienced jeweller located in the heart of Birmingham's Jewellery Quarter. 
ENQUIRE
mapsadclockcrossquestion-circlehand